Applications are invited for the Area Manager Team Lead position to be based in Gauteng / North West Region.
PURPOSE OF THE ROLE:
The Area Manager Team Lead is responsible for overseeing all aspects of fibre and wireless project health, driving customer satisfaction and retention to ensure operational efficiency within assigned regions. This includes managing customer relationships, project planning and execution, and fostering strong community connections. The role also involves maximizing project take-up and increasing revenue.
Key Performance Areas would include, but are not limited to:
- Manage (planning, organizing, activating and control) and execute fibre and wireless projects to increase customer take-up and retention. .
- Implement and participate in the current (8) competitive tactics of the Division.
- Regularly engage with customers to build and maintain strong relationships.
- Address customer concerns promptly and effectively to ensure customer satisfaction and retention.
- Identify and act on opportunities to increase revenue and market penetration.
- Lead community initiatives to promote services and manage stakeholder relationships.
- Collaborate with technical teams to engage and build long term relationships with landowners and manage contracts.
- Lead, manage, recruit and train the Commercial team in the area.
Key Output: - Successfully deliver project plans within timelines and budgets.
- Drive fibre and wireless take-up and retention in project areas.
- Maintain high levels of customer engagement and services quality cross functionally.
- Provide oversight to teams and offices to ensure company policies, values and practices are upheld - able to always maintain a healthy culture
- Lead, coach and train team members and ensure MOS is fully operational to ensure continuous improvement.
- Maintain strong relationships with peers, customers, landowners and community.
- Consistent revenue growth and frugal cost management to achieve business goals.
The successful candidate must have the following experience/skills:
- 8 years work experience of which at least 4 are in a people management position.
- Ongoing commitment to personal and professional development as well as staying current on industry trends.
- Commercially minded.
- Proven track record in sales will be beneficial.
- Sound operational and time management skills as well as problem-solving abilities.
- Able to communicate in English and local languages.
- Strong leadership and interpersonal skills.
- While this is a Commercial position, experience in fibre and wireless networks and landowner management will be advantageous.
- Valid driver's license and travel required.
Education Requirements:
- Grade 12 (Matric)
PLEASE NOTE:
- Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
- Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.