Applications are invited for the Network Solutions Engineer position to be based in Hoedspruit.
This person will report to the Head of VAS.
PURPOSE OF THE ROLE:
The Network Solutions Engineer will be responsible for designing, implementing, and supporting advanced network solutions for our high-end and enterprise clients and will have a deep understanding of both wireless and fibre technologies, internal network architecture, and vendor-specific platforms such as Mikrotik, Unifi, Cambium, and Huawei.
Key Performance Areas would include, but are not limited to:
- Lead the design and deployment of complex network solutions for Herotel Business customers.
- Conduct on-site assessments and develop customized end-to-end network architectures based on client needs.
- Design and configure networks from scratch, ensuring scalability, performance, and security.
- Troubleshoot and resolve technical issues across internal LANs, WANs, fibre, and wireless infrastructure.
- Provide high-level technical support and consulting to the sales and service teams.
- Create detailed documentation including network diagrams, configurations, and proposals.
- Stay current with emerging technologies and provide strategic input on potential upgrades and integrations.
- Serve as the technical point of contact during project scoping, implementation, and post-installation support.
- Identify and Develop new business opportunities by sourcing potential clients and proposing tailored network solutions.
Key Outputs:
- Successfully designed and implemented tailored network solutions for enterprise and hospitality clients, including full documentation and diagrams.
- Number of complex network projects delivered on time and within budget, meeting client performance and security requirements.
- High satisfaction scores from VIP clients and contribution to long-term retention through expert technical service and proactive support.
- Resolution of network issues within SLA timeframes, with root cause analysis and preventative solutions documented.
- Successful integration of Mikrotik, Unifi, Cambium, and Huawei products into client networks, including firmware upgrades and optimization.
- Quality of technical input and collaboration with sales and support teams to enable accurate scoping, quoting, and solution alignment.
- Development of technical documentation, guides, or internal training to upskill junior technicians or support staff.
- Adherence to security standards, network design best practices, and internal quality benchmarks.
- Actively identify potential new high-value clients through site visits, networking, and consultations.
- Propose tailored network solutions to prospective clients, contributing to business growth and new project acquisitions.
The successful candidate must have the following experience/skills:
Work Experience:
- 3+ years VOIP experience. (Porta 1, Bicom, Yealink, Samsung, Quitum) etc.
- 5+ years networking experience. (Mikrotik, TP link, ZTE, Huawei, Cisco, Juniper) etc.
- 5+ years access point experience. (Unifi, Reyee, Huawei) etc.
- Proven ability to manage complex networking projects from concept to deployment.
- Networking Engineering WAN, LAN, Network Topologies, Routing, Switching and Firewall Security Environments.
Competencies and Skills
- Excellent problem-solving skills and ability to work independently in high-pressure environments.
- Self-disciplined, motivated and organized.
- Effective planning skills.
- Leadership skills.
- Exhibits strong attention to detail and organisational skills.
Qualifications
- Degree or Diploma in Information Technology.
- A+ & N+ is required.
- MTCNA/MTCRE is required.
- The following network certifications will be advantageous:
- MCSE/MCITP
- CCNA/CWNP
- UBWS/UBWA
If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.
PLEASE NOTE:
- Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
- Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
- Please refer to our Privacy Policy on our website for further information on how we process personal information.
- If you do not hear from us within 4 weeks, please deem your application as unsuccessful.